Explain Audience-Centered Communication And Give An Example Of Narrative Essay



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Design an effective introduction

Engage the audience — get them interested, give them a reason to listen. How?
  • Describe a scene or a character.
  • Tell a story.
  • Share a personal experience.
  • Relate to a recent event.
  • Piggyback on a previous speaker's remark or theme.
  • Point out something important about the audience or the current setting.
  • Show a compelling visual image.
  • Ask a provocative question.
  • State a fact that is troubling, amusing, or remarkable.
  • Spell out what's at stake for your listeners.
  • Offer a humorous observation or anecdote.
  • Explain your own interest in the topic.
  • Tell listeners what the topic has to do with them.
Focus the presentation—tell listeners what it's about. State the presentation's goal or your thesis or research question. Tell listeners what they'll learn.
Preview what's to follow—your points, your approach, or the type of content.

Gear your content to your listeners' knowledge, experience, and interests

  1. Define unfamiliar terms.
  2. Use concrete, specific examples to illustrate points. Tell stories.
  3. Make statistics meaningful: Use graphics to help clarify numerical data. Round off big numbers. Interpret stats, translate them into human terms. Make comparisons.
  4. Use analogies to relate the unknown to the known. ("It's kind of like...")
  5. Build audience involvementby making your subject immediate, personal, and local.
    • Connect to the here-and-now.
    • Refer to your listeners' experience. Mention your own experience.  Personalize the subject when that's appropriate.
    • Highlight the local angle—a person, a place, an event. Bring it home.

Guide your listeners

  1. Use previews and summaries.
    • Previews tell listeners what's coming next or how you're going to develop a point. For instance, in a discussion of why discrepancies exist between cars' EPA gas mileage ratings and actual gas mileage, you might say "First I'm going to explain how the EPA arrives at its numbers. Then I'll explain how the Consumers Union conducts its tests."
    • Summaries remind listeners of what's important in what was just covered. A summary is especially useful in reframing or refocusing the discussion after a string of supporting details or after any fairly lengthy discussion of a point.
  2. Use signposts and transitions.
    • Signposts are words or phrases such as "In the first place...," "The second issue is...," "The key argument is...," etc. They tell the audience where they are in the presentation and flag what's important to note or remember.
    • Transitions make sure no one gets left behind when you move from one point to the next. They show how pieces of content relate to one another and to your thesis; they tie things together and improve "flow." Transitions in oral presentations often must be more obvious than those used in writing. They tell listeners not only that you're moving on but also where you're going next. Changes in body position, gestures, and voice can help listeners recognize a transition.

Use language that is clear to the ear

  1. Avoid vague pronoun references. These are bad in writing but terrible in speech.  Listeners don't have the option of looking back over the text to figure them out.
  2. Similarly, avoid words like "respectively" (as in "John, Ashley, and Tamika represented the Departments of Economics, Biology, and English, respectively.") and "the former...the latter" (as in "You can purchase beef that is either dry-aged or wet-aged. Professional chefs know that, for the best steaks, you want the latter.")  Like pronouns, both of these constructions require the audience to remember certain details in order to understand a later reference to them. The problem is that listeners may not have paid close enough attention to the earlier details; they didn't realize they'd be "tested" on them later. Whenever you're tempted to use this type of verbal device, ask yourself, "If I had only my ear to depend on and heard it only once, would I get it?"

Design an effective conclusion

  1. Summarize and refocus. Recap the main points or arguments you've covered.  Reiterate your purpose, thesis, or research question. Reinforce what's important for the audience to take away from your presentation.
  2. Close. Create closure, a sense of finality. Here you can use many of the same kinds of devices suggested for openings. You can even return to exactly the same anecdote, quotation, or remark you used at the beginning—and give it a twist. Other approaches are to lay down a challenge, look to the future, or simply to firmly restate your basic conclusion or recommendation. Avoid introducing new evidence or opening a new line of argument.
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Determine your audience and adjust your writing accordingly.

Ensure that your documents meet the needs and expectations of your readers.

"An audience is never wrong. An individual of it may be an imbecile, but a thousand imbeciles in the dark - that is critical genius." -Billy Wilder

To be an effective writer, you must use language that is audience-centered, not writer-centered. In other words, transcend your own perspective and consider the needs and interests of your readers. Ask yourself: What do my readers know about the topic? Are my readers likely to have an emotional response to my work?What do I want my readers to do, think, or feel?

If you don't define words and concepts that your readers need to understand your document, then your writing will be unsuccessful. Transforming a writer-centered draft into an audience-centered draft can be one of the most important challenges you face as a writer. All of us, no matter how educated, can have difficulties getting inside someone else's shoes. Audience awareness is one of the major keys to effective writing.

Examples of Different Audiences

Audiences are characterized by the questions they ask when they read. As a writer, you want to consider your readers' reasons for viewing your text.

Instructors: When instructors are your primary audience, they may ask:

  1. Did the student follow instructions?
  2. Does the student's writing reflect understanding of central course concepts?
  3. Do the student's opening paragraphs explain the purpose, its significance, and forecast the organization?
  4. Did the student follow conventions for citing, paraphrasing, and summarizing sources?
  5. Is the document written well, following grammatical, mechanical, and punctuation rules?

Technicians/Users: When you are writing as the expert, explaining how to do something, your users are likely to ask:

  1. Does the text clarify in a step-by-step order what I am supposed to do?
  2. Are warnings and safety precautions clearly presented?
  3. Can I skim through the visuals and flow diagrams rather than read the text?
  4. Where do I go for additional help?

Decision Makers: When someone is in a position of making decisions, he or she may be harassed by demands on his or her time. As a result, he or she may grow impatient if you don't immediately present your request. Decisions makers may only read your abstract or introduction. Additional questions the reader may ask include:

  1. Does the writer provide cogent and persuasive evidence for his or her claim?
  2. Who will benefit and who will be hurt by enacting this proposal?
  3. Is the author capable of carrying out the proposed work?

Internet Skimmers: Researchers have found that people approach documents published on the Internet with a different set of expectations than they would a traditional text. Although online readers can be motivated to read carefully, they tend to be more likely to skim online documents than printed documents. These readers may ask:

  1. Are key points summarized at the top of the browser window?
  2. Are visuals, animations, audio clips, and video clips used to illustrate key points?
  3. Is the text chunked into minimalist portions?How do I move around in the site?

When Should You Consider Your Audience?

Interestingly, writers and writing teachers do not always agree about exactly when you should consider your audience. It's possible, for example, that thinking about an audience early in the writing process can be intimidating. When addressing a difficult subject, some writers may be so concerned with developing the material for themselves that they don't want to pause or complicate matters by questioning what others would think about the subject. They may even write a few drafts before questioning how their words and ideas will affect readers.

Audience Analysis Questions

Nonetheless, you are wise to consider your audience as early as possible in the writing process. Asking yourself the following questions can help you solidify your sense of audience.

  1. Who is your primary audience? a teacher? a parent or loved one? fellow students? a politician? a university committee? a broad, general audience such as subscribers to a weekly magazine like Time or Newsweek? Are they a lay audience, executives, experts, or technicians?
  2. Does your document have multiple audiences? Can you discern an important secondary audience? If so, how will you account for the needs of this audience? Should you have separate sections in your document that address the needs of these different audiences?
  3. What factors impinge on how your audience will feel about your subject? For instance, are you addressing someone who is overcome by grief or emotional problems?
  4. How knowledgeable are your primary and secondary audiences about your subject? What concepts or terms will you need to define for these audiences? What level of education does your primary audience have?

But What If I Don't Really Know My Audience?

You will face situations when you are unsure about what your audience knows about a topic or how the audience may feel about the topic. You will not always be able to make informed guesses about your audience's level of education, knowledge about the topic, or interest in the topic. As a result, you may need to rely on an internalized, imaginary audience. In other words, you may need to make educated guesses about the needs, education, and likely reactions of the people who are likely to read your work.

See also:

"Consider Your Audience " was written by Joseph Moxley, University of South Florida

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